Empakglass Concept+: Integrated Hot End & Cold End Support in South Korea

In today’s competitive container glass market, fillers are demanding tighter control, more transparency, and greater stability from their packaging supply chain. To meet these expectations, Empakglass has deployed its Concept+ integrated support program, combining the strengths of both Hot End and Cold End & Quality engineering into a single, unified onsite service.

This week, two Empakglass Service Engineers — one specialised in Hot End process optimisation and one focused on Cold End and Quality — are working shoulder-to-shoulder inside a major container glass plant in South Korea. Their mandate comes directly from the filler of the jars, ensuring that production meets standards and expectations of the brand owner whose products will ultimately reach consumers.

A Full-Line Support Approach

Concept+ goes beyond traditional troubleshooting. Our engineers are embedded along the entire production line, observing, analyzing and supporting real-time operations from gob to pallet. By combining expertise across both ends of the process, Empakglass delivers a holistic view that individual departments inside the factory often cannot access.

Hot End Expertise

At the Hot End, our Service Engineer applies advanced diagnostic tools, including high-resolution thermal cameras, to evaluate mould temperatures, glass distribution, forming stability, shear performance, and gob delivery. Through frequent thermal audits and data capture, we highlight temperature imbalances, forecast future defects, and recommend practical adjustments aligned with industry best practices.

These insights are compiled into actionable suggestions, helping the plant stabilise forming conditions, reduce defects, and improve pack-to-melt ratios.

Cold End & Quality Support

Downstream, our Cold End & Quality engineer monitors inspection equipment efficiency, tracks defect trends, analyses rejection patterns, and supports the plant’s QA team. The goal is simple: ensure the final product meets filler expectations in appearance, strength, and consistency, with traceability that reinforces confidence in every jar produced.

From camera inspection tuning to sampling plans, dimensional checks, and defect root-cause identification, our engineer brings strong Cold End know-how directly to the production floor.

Working for the Filler – A Neutral, Knowledge-Driven Perspective

Because the mandate comes from the filler, Empakglass operates as an independent, neutral set of expert eyes inside the glass plant. This unique position allows our team to:

• represent the filler’s interests objectively

• support continuous improvement across departments

• ensure alignment between production reality and market requirements

• foster transparent technical communication between all stakeholders

Delivering Best Practices – The Heart of Concept+

Empakglass’s Concept+ is built on one philosophy: experience becomes more valuable when shared.

Throughout their mission, our engineers consolidate observations from Hot End and Cold End into unified recommendations. These reflect global best practices in forming, inspection, and process stability — not generic advice, but tailored solutions addressing the specific conditions of the South Korean plant.

Driving Quality from Start to Finish

By joining forces onsite, Empakglass Service Engineers provide the plant and the filler with something rare in the industry: a continuous, connected technical support chain that spans from molten glass to final packaging.

This is Concept+ in action — integrated knowledge, modern tools, and frontline presence, all aimed at delivering stable, efficient, defect-reduced production that meets the filler’s expectations consistently.

We look forward to new challenges and to continuing our mission of finding smart, effective solutions for the Glass Industry!

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Would you like to know more?

Contact directly:

Portugal Office (Lisbon):

Phone: +351 218 079 529

e-mail: management@empakglass.com

Bulgaria Office (Plovdiv):

Phone: +359 898803090

e-mail: office@empaksolutions.com

India Office (Hyderabad):

Phone: (+91) 9440352525

e-mail: in.sales@empakglass.com

Or for trainings:

If you need more detailed information on the fees, dates and target audience, contact Empakglass through: training@empakglass.com or management@empakglass.com

These are seminars developed by professionals to professionals, on the glass packaging industry and industries that also contact with glass as a packaging material.